The Email & Calendar tool opens on Today: a stream of what needs your attention - recent mail, invitations awaiting a reply, the day's meetings - beside a This week rail so you can see the shape of your week at a glance. Switch on Prioritize important to put important mail first. Click anything in the stream to open the message beside the list, or the event itself. The number next to Today in the left column is how many invitations are still waiting for your RSVP; "You're caught up." means nothing is waiting.
On a desktop the tool shows three columns: the left column with your places, the list in the middle, and the open message on the right, with a short card about the sender and a Details button for more. On a phone each is its own screen; tap Folders to open the left column, and an open message has Reply, Archive, Delete and More along the bottom.
The left column starts with Today, All inboxes (every mailbox's Inbox together, with the unread count), Flagged, Snoozed, Drafts and Scheduled. Each mailbox then has its own section under its address, with Inbox, Sent, Archive and any folders you follow. Below them sit Calendar, Email accounts, the Calendars panel and the Booking pages. Choose Auto, Light or Dark under Theme in the account menu at the bottom of the left column.
Above the list, chips narrow what you see: All, Important, Needs RSVP, Invites, Sent, Archived and Texts. The search box looks at the subject, the sender, the recipients and attachment file names (the message body is not searched). Next to it are Unread only, Sort (Date or Importance) and More, which holds a date range and an importance filter; a Mailbox box, listed by address, appears when you search across all inboxes. Changes apply straight away, and Clear resets the filters without leaving the place you are in. The list shows 50 messages a page; going back from a message returns you to the same list and the same scroll position.
New mail normally arrives on its own - within seconds on a mailbox marked Live, or within five minutes otherwise. Click Check mail at the top of the list to look right now, which is handy when you are waiting for a sign-in code. See Mailbox Health and Sync Problems if a mailbox stops receiving.
Messages render with the sender's own formatting, images and links. Before anything is shown, EmpireVault removes what could run or report back - scripts, embedded forms, iframes and invisible tracking pixels - and a link that is not an ordinary web or email address is shown as plain text. Attached files are listed in an Attachments card under the message, each with a download link and its size; images inside the body are shown in place.
Every message offers Reply, Reply all and Forward, and Compose starts a new message. To, CC, BCC and the subject can all be changed before you send; BCC recipients are hidden from everyone else. A forward carries the original's attachments. Each mailbox has its own signature, edited on the mailbox's page under Email accounts. Mail always sends through your own connected account, so recipients see it coming from you.
What you type is saved as a draft every few seconds and reopens from Drafts on any device. After you press Send you have ten seconds to press Undo, which brings the message back as a draft. The split button next to Send schedules a message for later; scheduled messages wait under Scheduled, where you can cancel or reschedule them. To have a reply drafted in your own voice, or a long conversation summarised, see Drafts and summaries with AI.
Snooze hides a conversation until the time you choose; it then returns to the top of your Inbox, and a new reply brings it back at once. When your organisation has mailbox changes switched on, Flag, Archive, Delete and Move to… are made in your real mailbox as well, and changes you make on your phone show up here within minutes. Archive, Delete and Move give you ten seconds to Undo, archived mail is under the mailbox's Archive (Move to Inbox brings it back), and deleted mail goes to your mail app's Trash - EmpireVault never deletes anything permanently. Until mailbox changes are switched on for your organisation, these buttons do not appear.
Turn on Follow all folders in the Folders card on a mailbox's page to see every folder of that mailbox in the left column, not just its Inbox, Sent and Archive. Older mail in each folder is brought in quietly in the background, newest first, without notifications. Junk, Drafts, Trash and similar folders are listed but not synced; a folder's ⋯ menu can start or stop syncing it, rename it, or delete it when it is empty. Folders are not available for Gmail mailboxes yet.
A reply you send from your phone's mail app, Outlook or webmail is picked up from the mailbox's Sent folder and added to its conversation here, usually within five minutes. It is marked Sent from another client and never raises a notification.
When mail arrives from someone who isn't in your CRM, the card beside the message offers Add to CRM - one click creates a contact from the sender's name and address (or links an existing contact with the same email). Create Task on a message opens a new Workspace task with the subject and the message already filled in and linked back to the email.
Press ? to see them all. The most used: j and k for next and previous, Enter to open, u back to the list, e archive, # delete, r reply, a reply all, f forward, s flag, m move, z snooze, c compose and / search.
Meeting invitations arrive in the same Inbox with Accept, Tentative, and Decline right on the message. See Invitations and RSVP for how replies reach the organizer.
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