Help desk, SLAs, customer portal, CSAT, and AI assistance.
A help desk with categories, SLAs, a customer portal, satisfaction surveys, and AI assistance.
Creating, assigning, commenting on, and resolving tickets; statuses and tags.
Reusable reply templates with placeholders that fill in ticket and requester details, shared with the team or kept personal.
SLA policies, business-hours clocks, and response and resolution deadlines tracked on every ticket.
Token-based ticket access for customers - no login required - and satisfaction surveys.
Collect requests, let users vote, and use AI scoring to rank the backlog.
AI triage, draft replies, summaries, and translation, with per-tenant usage limits.
Write, categorize, and publish KB articles like this one; search, view counts, and helpful votes.
Email-to-ticket intake, stale-ticket reminders, ticket custom fields, watchers, and the email address your help desk sends from.